FAQ
Q: Where does Gaddo Naturals source their shea butter and black soap?
A: Gaddo Naturals is partnered with a women's collective in Ghana, West Africa.
Q: How do I store Gaddo Naturals products?
A: Store in a cool dry and dark place, away from direct sunlight. Proper storage will extend the life span of each product.
Q: How does your local pick up option work?
A: At checkout you can select the pick-up option in Scarborough, Ontario. You will receive a notification usually within two business days notifying you your order is ready for pick up with the full address provided. Please pick up your order within seven business day.
Q: Why is Gaddo Naturals a member of the Global Shea Alliance?
A: Gaddo Naturals is a member of the Global Shea Alliance to maintain high quality standards of the raw materials/products sourced in West Africa.
Q: What is the Global Shea Alliance?
A: The Global Shea Alliance is a non-profit industry association including women's groups, brands and retailers, suppliers and NGOs. Through public-private partnership, the GSA promotes industry sustainability, quality practices and standards, and demand for shea in food and cosmetics.
Q: Do you have a store I can shop at in person?
A: Gaddo Naturals offers pick-up in Scarborough, ON and shipping, there is no in-person shopping at this time. Connect with us at info@gaddonaturals.com if you have questions about products listed on our website.
Q: Do you accept returns?
A: Returns are accepted for unused products in original packaging within 30 days of the purchase date. Shipping fees are non-refundable. Customers are responsible for shipping costs when returning items. Gift Cards are final sale. Bulk Orders will incur a 35% restocking fee.
Q: Can I cancel my order?
A: Once orders are placed they cannot be cancelled.
Q: What shipping companies do you use to ship orders?
A: The most common carriers we ship with is Canada Post, UPS and USPS depending on location and delivery times.
Q: I would like to carry Gaddo Naturals through our retail business, how do I get started?
A: Thank you! Please connect with us by completing our Wholesale form here. You will be contacted within 24 business hours to discuss your request.
